Contact information

COMMUNICATIONS POLICY

this document establishes the standards for internal and external communication to ensure professionalism, transparency, and consistency across all channels.

GUIDING PRINCIPLES

  • all interactions must be conducted with honesty, integrity, and mutual respect.

  • professional language and tone are required at all times.

  • the protection of personal data and confidential information is a top priority.

CUSTOMER COMMUNICATION CHANNELS

  • call center: operational monday to friday, from 09:00 to 18:00, for immediate assistance.

  • email support: all written inquiries will receive a response within a maximum of 24 hours.

  • social media: official accounts are monitored daily to address public comments and direct messages efficiently.

INTERNAL COMMUNICATION & FEEDBACK

  • an open-door policy is maintained to encourage employees to share ideas and concerns freely.

  • cross-departmental information sharing is managed via official internal platforms and company email.

CRISIS MANAGEMENT & MEDIA RELATIONS

  • during emergency situations, all official public statements must be issued solely by the authorized company spokesperson.

  • employees are prohibited from making personal statements to the press or on social media on behalf of the company.